I came across an interesting incident on on our IT service management software (Service-Now) which was a nice change from the usual stuff I come across. The incident was described like this:
Printer xyz is showing the error message ‘Resend Upgrade’. It is a HP Color LaserJet CP4525.
Can you please look into this?”
A quick look on the products support page on the HP website suggested the printer’s firmware needed to be updated.
Normally, something like this would have been passed onto the Desktop Team but I was curious to learn that the firmware could be updated remotely via FTP and wanted to this job to myself. I wanted to take ownership of the task and see it through to resolution myself.
I arranged with the user to put up an ‘out of order’ sign on the printer so no one disturbs it while I’m working on it remotely.
Here’s a look at the firmware version before the update on the printers Web interface:
The instructions on how to update the firmware can be found on the HP’s product support page for the printer. The firmware I downloaded was “20140127 07.160.6”.
Here’s a screenshot of the firmware reflected on the printer’s Web interface after I updated it: